Web Development · UK

Service Desk Platform

A public service request experience and internal support queue designed to keep customer issues organized, visible, and traceable.

Overview

A web platform for a UK team taking service requests from customers and routing them to the right person. The public side is plain and fast. The internal side shows priority, owner, and age of each request.

At a glance

Market
UK

Included

  • Public request forms with clear confirmation
  • Internal queue with assignment and priority
  • Status updates the customer can understand
  • Search-friendly help pages around the product
  • React
  • Node.js
  • AWS

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